(This blog is powered by machine translation. This article was published 3 days late (in JST). Click here to read the Japanese version.)
Thank you for using Ablaze projects.
We are sorry to inform you that starting 3 Aug (JST), we will be discontinuing some of our support via form support and making changes to our offerings.
Forms support for Floorp will be terminated
Due to the number of developer offers and the number of tickets we receive, which is growing rapidly with each passing day, we are discontinuing support for Floorp via the form & email.
This notice is to inform you that we are discontinuing support via support.ablaze.one & email, and does not mean that we will stop updating Floorp itself or stop accepting issues on GitHub.
There are no plans at this time to resume form support.
Please note that we generally do not respond to support tickets related to Floorp.
We will discuss support on Twitter, Misskey, and Reddit with the developers to determine the best course of action.
Please report bugs and feedback to Issue on GitHub.
The following are supported:
- Vulnerability Report on Floorp
Explicitly define the acceptance language
We will no longer accept support tickets in languages other than Japanese and English.
The reason for this change is that we need to translate the support tickets into other languages, and machine translation does not always convey the correct meaning, which increases the response time for each ticket.
Please understand that we will no longer reply to inquiries in languages other than the ones we accept.
We are considering developing a new, more efficient system so as not to burden our developers in the future.
We apologize for any inconvenience this may cause to our users, and we appreciate your understanding and cooperation.